Privacy Policy
Effective Date: 29 Oct 2024
At NUMPA.in, powered by Suryatanaya Innovation LLP, we respect and prioritize your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it.
1. Information We Collect
We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you make a purchase, sign up for our newsletter, or contact us for support.
2. How We Use Your Information
- Order Processing: To process your orders and deliver products to you.
- Customer Support: To respond to your inquiries and provide customer service.
- Promotions and Marketing: To send you updates, promotions, or other news, provided you have opted in to receive such communications.
3. Data Security
We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your payment information is processed through secure payment gateways, and we do not store sensitive payment information.
4. Third-Party Services
We may share your information with trusted third-party services that assist in order fulfillment and website operation. These third parties are contractually obligated to maintain the confidentiality of your information.
5. Your Choices
You have the option to update or delete your personal information by contacting our support team. You may also opt out of receiving marketing emails by following the unsubscribe link in the emails.
6. Changes to This Policy
We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
For questions regarding this Privacy Policy, please contact us at numopalife@gmail.com
Shipping Policy
1. Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email once your order has shipped, along with tracking information.
2. Shipping Rates and Delivery
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days (where available)
Please note that delivery times may vary based on your location and unforeseen circumstances beyond our control, such as weather conditions or carrier delays.
3. International Shipping
At this time, we only ship within INDIA. We are working to expand our shipping options and will update our policies accordingly.
4. Order Tracking
Once your order has shipped, you will receive a tracking link via email. You can monitor your package’s progress using the tracking information provided.
For any shipping inquiries, please contact us at numpalife@gmail.com.
Return Policy
1. Eligibility for Returns
We take pride in providing quality products. Due to the nature of our soaps, returns are only accepted if the product arrives damaged or defective. If your item meets these conditions, please contact us within 7 days of receiving your order.
2. Return Process
To initiate a return, please email us at numpalife@gmail.com with your order number and details of the issue. If approved, you will receive instructions on how to return the item.
3. Refunds
Upon receiving and inspecting the returned item, we will notify you of the refund status. If approved, a refund will be issued to your original payment method within 5-10 business days.
4. Exchanges
We do not offer direct exchanges. However, if you received a damaged or defective product, you may request a replacement following the return process.
5. Non-Returnable Items
Products that have been used or altered after delivery are not eligible for return. Please ensure the product remains in its original condition.
For any return inquiries, please contact us at numpalife@gmail.com.
STANDARD TERMS AND CONDITIONS OF SALE
Refund and Cancellation Policy
Effective Date: 29 Oct 2024
Our goal at NUMPA.in is to ensure customer satisfaction with every purchase. Please review the following policy for information on cancellations, returns, and refunds.
1. Cancellation Policy
- Order Cancellation by Customer: If you need to cancel an order, please contact us as soon as possible at numpalife@gmail.com. Orders can only be canceled before they have been shipped.
- Order Cancellation by Seller: We reserve the right to cancel orders due to product unavailability, pricing errors, or other issues. In such cases, you will receive a full refund.
2. Refund Policy
Refunds are available only if the product arrives in damaged or defective condition. If your product meets these conditions:
- Contact us within 7 days of receiving the product at numpalife@gmail.com with details and photos of the damaged or defective item.
- Upon approval, return instructions will be provided.
3. Refund Processing
Once the returned item is received and inspected, we will notify you of the approval status of your refund. Approved refunds will be processed within 5-7 business days. The amount will be credited to your original payment method.
4. Non-Returnable Items
Products that have been used, altered, or are not in their original packaging are not eligible for returns or refunds.
5. Shipping Costs for Returns
Shipping costs for eligible returns are the responsibility of the customer unless the return is due to a damaged or defective product. In such cases, we will cover the return shipping fees.
STANDARD TERMS AND CONDITIONS OF SALE